At Ascent Data, we manage IT differently. Our services focus on helping your business grow through the right technology, going beyond just maintaining your infrastructure to provide a truly proactive partnership with businesses in Pittsburgh and the western PA, Ohio, and West Virginia area.
Get Started (412) 968-4000Our managed services give you:
True 24/7 support
Strategic planning to optimize your IT
Reliable results with rapid communication and a relationship built on trust
When you partner with Ascent Data for managed IT services, we:
We’ll know that we’ve succeeded when your business is succeeding. That’s why we go beyond the minimum of managing your infrastructure and providing help desk support; we proactively develop standards for your entire company’s IT, from your network to devices, backup, data recovery, and daily policies and procedures. We optimize your technology for both your short-term and long-term success.
Most MSPs claim to be proactive because they monitor the environment and intercede when the system alerts them of a threat. That, in our book, is still reactive. Ascent Data takes a different approach to proactivity.
We assess the risks of your IT environment against standards we have developed from our experience with many clients and security protocols. We work with you to build and implement an IT roadmap and budget based on your business plans, risk tolerance, and priorities, so you know exactly what to expect.
Entrusting an IT company with your business’s technology is about more than just hardware, software, and networks. Our managed IT services are about creating a partnership with someone who knows your unique business needs and will come through for you every time. Our entire staff is full-time, and zero work is outsourced, or contracted to any third party, so you know you’re dealing with our core team and have our full attention when you need help.
Most of our clients moved to us from other IT Service Providers who claimed 24/7 support—and most have also experienced frustration with the responsiveness of their prior vendor or staff, compounded by a high frequency of technology-related business disruptions. Our clients have their expectations exceeded. Ascent Data has dedicated helpdesk staff on site 24/7/365. Never a day (or night) goes by without a response to a customer issue.
In our decades of experience in the industry, we’ve learned what businesses are really looking for in a Managed Service Provider, both in terms of services you require and the type of relationship that enables the best results.
Here are some of the most common needs and concerns our customers have, and how we fill them:
“We need a partner we like, respect, trust, and can work closely with.”
We pour ourselves into our customer relationships with a high level of communication and collaboration. When we’re working together, we’re on the same team, and we’re committed to building trust and learning your business inside and out.
“We need an IT provider with a breadth and depth of technology experience.”
Ascent Data’s staff includes a variety of engineers and administrators whose expertise has been built through work with a broad range of clients across a broad range of industries. They bring valuable perspective to every initiative, using best practices to build robust, resilient, secure systems that achieve your goals.
“We need a strategic technology partner who can create a technology roadmap—not just a vendor.”
As part of our managed IT services, we have a leadership team that works closely with our clients to provide strategic direction. The most talented and experienced people at Ascent are on your team. Combine that expertise with proprietary standards and processes we use, and you will understand how we gain a comprehensive understanding of your business and IT environment to improve on.
Ready to work with a Managed Service Provider that will put your needs first and give you always-reliable support? Get a quote today and learn how our managed IT services can boost your business’s success!
Partner with a Pittsburgh IT company you can trust. Get in touch today to learn more about how our unbeatable IT services can help your business succeed!
Get Started (412) 968-4000