Ascent Data has made my job easier and less stressful
I asked four different IT companies, over many years, to set up each police officer with their own profile on our server. Ascent Data got this done when they first started with us in 2017, which made our department more efficient and effective.
Just recently we had a new server installed by Ascent Data and it was the smoothest transfer that I have been through, and I have had multiple servers installed over the years. They keep our backup in a secure server on a private cloud in their own data center. As a police department, we rely on their 24/7 help desk, and they have an escalation process to make sure more complex issues get fixed quickly.
I also like having a project manager assigned to our department. I know exactly who to call when we have new projects or need new equipment. He sets everything up and arranges times with their personnel, us, and/or our vendor.
The personal interaction with the company from the president to the help desk is unsurpassed. They are CJIS compliant and have done a lot of work to help us pass our CJIS audits. They care about the safety of our network and our backups.
Ascent Data has made my job less stressful and easier knowing that I can count on them to help with any computer problems we have.