The Pennsylvania Municipal Administrators and Police Chiefs Buyer’s Guide to I.T. Support And Services

What You Should Expect To Pay For I.T. Support For Your Municipality (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And “Gotcha” Contracts)

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Read This Guide And You’ll Discover:

The two most common ways I.T. services companies charge for their services, and the pros and cons of each approach.

Why the Cloud has become an important part of the Municipal IT solution mix and how to evaluate its usefulness to you.

Common billing models that put YOU AT RISK, why, how to avoid them.

Exclusions, hidden fees and other “gotcha” clauses I.T. companies put in their contracts that you DON’T want to agree to.

How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.

ü 21 revealing questions to ask your I.T. support firm BEFORE giving them access to your computer network, e-mail and data.

Are You Ready For Better IT Support?

Then call us at 412-968-4000 or fill out the form on this page to schedule a 10-minute Discovery Call.

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Two municipalities. One IT Partner.

When I was hired to be the Manager of the City of Lower Burrell, Ascent Data was managing their IT, and I was initially skeptical. After proper onboarding and excellent communication from the team at Ascent, we had great success in the City.

As I accepted the role of Manager in Harrison Township, I was relieved to learn that Ascent Data was already in place as our IT provider. The transition was seamless and was one less item to address as I started a new position. We value Ascent prioritizing our needs and working with us to accomplish our IT goals.

Amy Rockwell Township Manager
Harrison Township

Ascent Data has made my job easier and less stressful

I asked four different IT companies, over many years, to set up each police officer with their own profile on our server. Ascent Data got this done when they first started with us in 2017, which made our department more efficient and effective.

Just recently we had a new server installed by Ascent Data and it was the smoothest transfer that I have been through, and I have had multiple servers installed over the years. They keep our backup in a secure server on a private cloud in their own data center. As a police department, we rely on their 24/7 help desk, and they have an escalation process to make sure more complex issues get fixed quickly.

I also like having a project manager assigned to our department. I know exactly who to call when we have new projects or need new equipment. He sets everything up and arranges times with their personnel, us, and/or our vendor.

The personal interaction with the company from the president to the help desk is unsurpassed. They are CJIS compliant and have done a lot of work to help us pass our CJIS audits. They care about the safety of our network and our backups.

Ascent Data has made my job less stressful and easier knowing that I can count on them to help with any computer problems we have.

Sharon Wilkes Police Operations Coordinator
Lower Burrell Police Department