Data Center

Ascent Data can handle small or large hosting requirements in a secure and scalable facility, providing:

Scalable bandwidth to meet constant traffic or peak business times
Secured scalable facilities
20,000 square foot technology center
Shared cabinet, dedicated, or multiple racks
Senior technicians on site

Environmental Redundancy

All major systems have redundant components and are all covered by extended warranty agreements.
Redundant Uninterruptible Power Supply (UPS)
Two diesel powered generator
Weekly tests of all power components
Redundant HVAC systems – monitors consistent humidity and temperature

Service Level Agreement (SLA)
Beginning with a standard Service Level Agreement (SLA), Ascent Data and the client develop an SLA specific to the needs of the system or application. The SLA typically includes the following components:

Ascent Data monitors and measures a number of components that play a role in the application's performance, including the network, the web server, firewall, application and database servers
Mutually agreed upon service thresholds will be established between Ascent Data and client
Variable or customizable levels of service available
Quality and performance levels explicitly stated in SLA

Subscription Agreement
Just as in the SLA, the Subscription Agreement is mutually developed by Ascent Data and the client to reflect the functional and technical requirements of the hosting engagement, including the following standards:

Availability of application: Ascent Data monitors the application for failures to comply with the application availability included in the service level agreement
Response time: Ascent Data notifies the client of the occurrence of downtime or a performance problem
Bandwidth: The client will be notified of any bandwidth problems
Support: Ascent Data provides telephone support during application operation hours

Physical Security

State -of-the-art fire protection system
Computer room protected by a gas-based HALON system
Local fire department notified via direct connection
Security/fire alarms automatically forwarded to a monitoring company that notifies Police and Fire personnel via 911 network
Technology Center and computer room access is controlled by a scrambled keypad employee ID security system. Access is recorded on security server in the computer room. Any person who does not have a security access number for the computer room is to be signed in and escorted by an authorized person. No unauthorized visitor to the computer area is to be left unattended. Only approved employees have the appropriate security clearance to access the computer room unattended. Each employee is responsible for escorting visitors to the reception area at the end of the visit to sign out
Video surveillance cameras are located throughout the technology center. These cameras are tied to a monitoring station located at the Network Operations Center (NOC). Recorded video is maintained for 90 days. (Audit Trail)
All doors alarmed and utilize scrambled key code pads
Access to the Computer Room is closely monitored and all entrance and exit points are under continuous surveillance via video monitors
Copies of keys for all doors, stairwells, meeting rooms, offices, desks, cubicles, closets, and equipment are maintained in a locked key cabinet

System Security

System administrators monitor release notes to determine if service packs, releases, or patches are available to fix bugs or security holes in the operating systems. Such upgrades are prioritized for installation
All staff are subjected to a comprehensive pre-employment background investigation program, a review of employment and personal references, education verification and professional license search (if applicable), motor vehicle search, and criminal conviction search
All reports are in compliance with the Fair Credit Reporting Act (FCRA), labor laws and regulations

Client Security

Clients access Web enabled applications through SSL connections
Additional security options include client VPN connections