Help Desk Analyst

Responsible for providing timely support for network, operating systems, and applications at the desktop level. Ensure that customers are satisfied with service received.
Essential Functions:
• Provide help desk support for desktop software and hardware
• Provide application support for external clients
• Escalate problems to second level support as needed
• Basic Windows administration
• Identify and track trends in support requests
• Comply with service level agreements with Managed Services customers to continually increase customer satisfaction
• Answer Response Center calls
• Other duties as assigned
Specifications:
• Basic understanding of the following technologies: PC/LAN experience, Microsoft Windows 2000, XP, and Vista workstations and SMS Administration; Microsoft Exchange 2003 and 2007; Microsoft Office 2003 and 2007; Windows Server 2000, 2003, and 2008; Symantec Multi-Tier Protection Software
• Strong oral and written communications skills
• Must be detail oriented and have excellent problem solving abilities
• Must be highly effective in a fast paced environment
• Able to work in a team environment
• Willing to work shifts, holidays and weekends
• Ability to lift objects weighing 30 pounds when setting up equipment
Education and experience:
• An Associates degree in a technical field or equivalent experience and at least 1+ years of help desk experience
EOE

Interested and qualified candidates should forward their resume to: careers@ascentdata.com