(412) 968-4000
Remote Services and Support
Ascent Remote provides a suite of remote managed services - including Remote Network Management, System Administration, and Infrastructure and Desktop Support. Ascent Data's flexible remote IT services can help you meet your operational infrastructure needs and budget.
Ascent Remote functions as your IT team or as an extension of your staff to:
- Improve operational efficiencies and reduce risks
- Minimize operational management costs
- Meet service level objectives
- Increase IT staff productivity
- Optimize technology investments
- Achieve cost-effective 24x7 coverage
Remote Network Management
Ascent Remote is built on a foundation of industry leading applications, a state-of-the-art SSAE 16 Compliant data center and an experienced team of senior-level technicians.
Ascent Data's Network Operations Center is staffed 24x7x365. Its advanced notification system delivers alerts to your staff in the event of network warnings or failures. Customizable reports provide information and insight into overall information and system management.
Remote Network Monitoring and Management
Remote Network Monitoring is a scalable and comprehensive solution that includes a broad range of managed services at a low delivery cost. Remote Network Monitoring is specially customized to fit your needs based on your organization's IT requirements and can include desktop, server and environment management, such as patch and asset management or software installation and script execution. It can also include remote network security.
Data Backup with Ascent DBR
Using Ascent DBR from Ascent Data, you replace traditional tape backup or conventional tape-based systems with one online fully automated solution. Ascent DBR provides de-duplicated backup of PCs, file servers and application/database servers.
Remote Desktop Management
Ascent Data can create, manage and enforce standard PC environments for all employee PCs within an organization, through its network management tool. Ascent Data can provide immediate remote desktop support, to mobile workforce or satellite offices 24x7x365.
Remote System Administration
Ascent Remote provides system administration of Unix and Window-based systems, as well as dedicated server administration service and support.
We provide administration for the following system platforms:
- Microsoft:
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- Windows 2003/R2
- Windows 2008/R2
- GNU/Linux
- Debian
- Ubuntu
- Red Hat
- CentOS
- Fedora
- SuSE Linux
- Slackware
Remote Infrastructure Support
Ascent Data's remote services team has the knowledge and expertise to service your complete IT infrastructure, including:
- Internal servers
- Routers
- Switches
- Backup Solutions
- Remote Connectivity
Download the Ascent Remote Data Sheet.
Download the Ascent Services Data Sheet.
The Children's Home Implements Fully Managed Ascent Remote Services
"We evaluated several vendors and selected Ascent Data for its excellent reputation, first-class data center and extensive experience working with healthcare providers," said Pam Schanwald, CEO at The Children's Home.
Ascent Data implemented a complete rebuild and virtualization of The Children's Home’s IT infrastructure and continues to provide ongoing 24x7x365 remote helpdesk support, along with digital daily backups using Ascent DBR.
Download The Children's Home & Lemieux Family Center case study.
Help Desk Support
Ascent Remote's comprehensive outsourced Help Desk services are provided to clients requiring a full service technical resource center, full- or part-time help desk, application support center or service desk. Your organization benefits from Ascent Data’s senior-level technical staff, without the worry and expense of recruiting and retention, training and fulfillment, or compensation of a full-time IT person.
Ascent Remote's Help Desk Support offers:
- Knowledgeable, experienced senior-level technical staff
- Coverage by a staffed 24x7x365 Network Operations Center
- Multi-technology support
- Online trouble ticket submittal, tracking and reporting solution via Kaseya
- Web-based incident reporting and status tools for end users
- Tiered service levels
- Shared operational control with your staff
- On-site escalation support when necessary
Ascent Data has the people and experience to provide a comprehensive help desk outsourcing solution, empowering you to concentrate on running your business, not your network.
